100% PRODUCT GUARANTEE:
If you're not satisfied with your purchase, let us know and we'll make it right. Within 30 days, we'll gladly replace it, refund your money, or credit you for other items, your choice (excluding 6% credit card processing fees, delivery charges that may be included in the price, and 10% restocking fee). 30 days after date of delivery all sales are final and no refunds will be given. Under no circumstance will custom orders be refunded.

WARRANTY INFORMATION:
If you have questions about manufacturer warranties, or would like a copy of a specific manufacturer's warranty, please call 1-417-869-6887, or write to Customer Service, 2631 West Bennett, Springfield, MO 65807

PRICES & AVAILABILITY:
Prices shown and availability are subject to change without notice. If prices change, we will process your order and notify you of any difference. We cannot be responsible for typographical errors. Some quantities limited.

DELIVERY SURCHARGES:
Heavy or oversized items are subject to a surcharge in addition to the regular shipping charges listed on the order blank chart. If the item is delivered outside of the continental U.S., other additional charges will apply; please ask for the exact cost by email info@rockandwater.com .

DELIVERY INFORMATION:
Ground Delivery via FedEx^® or UPS^®: Faster than Parcel Post, less expensive than 2-day service! Please add a note during your checkout if you want us to express mail your item. (We use the ground services of either FedEx^® or UPS^®, our selection).

EXPRESS TWO-DAY SERVICE:
Place your order by 10:30 am CT and it will be delivered within two business days! Order Monday, get it Wednesday! Express charges will be charged to your card over the amount of the regular Delivery Charge Street address and zip code required; not for delivery to a P.O. Box or RFD address. Certain items cannot be shipped by air. Please call for an express shipping quote on oversized items.

WORLDWIDE SHIPPING:
Rock and Water ® ships to almost every where in the world. We offer two types of ship methods, standard and express, for almost every country we ship to. To inquire regarding these charges, please send an email to: info@rockandwater.com 

MAILING PREFERENCE :
We maintain all address and personal information in strict confidence and do not divulge this information to any third party--your information is safe with us.

SECURITY:
Your shopping with Rock and Water has been made safe through the use of SSL and DES on our online server. To take advantage of secure shopping, you must have an SSL compatible browser such as Netscape Navigator or Microsoft Internet Explorer.

ERRORS:
Descriptive, typographic or photographic errors are subject to correction. We reserve the right to limit quantities ordered.

CUSTOMIZATION:
To order customization on a particular item, please follow these instructions.

First, select the desired color/style options (if applicable) from the item's pull down menu.
Then add the item to your shopping basket.
On the order form that comes up, there is a text box called "Comments."
This is where you enter the customization information.